Basic questions
Yes, all the materials we use when making jewelry are of the best quality which gives the product durability. The sterling silver sample of our jewelry is 925, which will last for years if properly maintained.
Our jewelry is made entirely of sterling silver.
Our jewelry is made of sterling silver. This type of mineral can sensitize.
If used as intended, the jewelry does not change color.
Yes, feel free to visit our social media or please email your request to contact@yumrey.com
- You should take off your jewelry when doing household chores so as not to expose it to mechanical or chemical damage.
- Avoid contact with chlorine, cosmetics ie. makeup remover products and perfumes, as silver jewelry can react to chemical agents with a color change.
- Protect against bumps and too strong pulls (there is a risk of jewelry breaking off).
- Jewelry should be removed before bathing and washing hands – avoid contact with water.
- Jewelry should also be protected from moisture.
- Jewelry wears out over time, which is a natural process. Therefore, abrasions, scratches and abrasion of the gilding coating are not covered by the warranty.
- Jewelry should be stored in specially designed, soft fabric padded, lockable boxes. This limits the access of air to the jewelry and reduces the possibility of oxide formation on it, and protects against possible deformation of the weave (in the case of delicate chains).
- When silver jewelry is used, the surface tarnishes and blackens. This is a natural process. Silver, as a result of contact with air, is covered with a dark tarnish – a layer of silver sulfide. Unwanted tarnish can be removed on your own, with a special cloth, or at a jeweler.
Complaints arising from non-compliance with the above rules and improper use of jewelry are not considered.
Payments
The buyer can choose one of the following payment methods for the ordered products: – Payment by regular or online transfer to the Seller’s bank account, – Internet payment.
We support credit cards such as Mastercard, Visa, American Express. We also accept payments with BLIK, Apple Pay or Google Pay.
Delivery cost is added to purchases and depends on the method of delivery. The choice is made by the buyer when placing an order.
Yes. In our online store, the prices quoted are gross prices and include all premiums, including VAT.
Shipping, returns and warranty
Yes. For the jewelry purchased in our store you receive a one-year warranty.
Depending on the choice of payment type and shipping type, the delivery time varies. The fastest delivery will arrive if paid by online transfer and sent to a parcel machine, via courier.
Yes, there is such a possibility. We send packages all over the world.
Yes, we issue VAT invoices upon request. When placing an order, please ask for this information.
If the shipment has not arrived, please contact us urgently by email contact@yumrey.com
If the product is damaged you have every right to claim it. If the jewelry is damaged – please contact our store via email contact@yumrey.com
If the jewelry is the wrong size you can exchange it. To do so, please email contact@yumrey.com
When buying a product from the online store, you have the right to return the goods within 14 calendar days. When purchasing from a stationary store, you have the right to exchange the purchased goods within 14 days for another product or Gift Certificate. A fiscal receipt or transfer confirmation is required for return or exchange.
