{"id":8023,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T14:40:42","guid":{"rendered":"https:\/\/www.yumrey.com\/faqs\/"},"modified":"2025-08-05T18:54:10","modified_gmt":"2025-08-05T16:54:10","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.yumrey.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row et_full_width=&#8221;true&#8221; et_row_padding=&#8221;true&#8221; parallax=&#8221;content-moving&#8221; css=&#8221;.vc_custom_1629730727157{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #ffffff url(http:\/\/www.yumrey.com\/wp-content\/uploads\/2021\/08\/Zrzut-ekranu-2021-08-4-o-16.02.48-1024&#215;506-1.png?id=4258);background-position:center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column et_column_color=&#8221;et-light-column&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1629730793499{margin-top: 20px !important;}&#8221;]\n<h1 style=\"text-align: center;\">FAQ&#8217;s<\/h1>\n<h4 style=\"text-align: center;\">Frequently Asked Questions.<\/h4>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116490670{padding-bottom: 80px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Basic questions<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;Is YUMREY jewelry durable?&#8221; tab_id=&#8221;1522322738673-aea3abb5-b800fe1b-0bf9&#8243;][vc_column_text]Yes, all the materials we use when making jewelry are of the best quality which gives the product durability. The sterling silver sample of our jewelry is 925, which will last for years if properly maintained.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What material is the jewelry made of?&#8221; tab_id=&#8221;1522322738697-88e8c59b-62ccfe1b-0bf9&#8243;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">Our jewelry is made entirely of sterling silver.<\/span><\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is your jewelry allergenic?&#8221; tab_id=&#8221;1522322884722-77aa01b6-d3ecfe1b-0bf9&#8243;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">Our jewelry is made of sterling silver. This type of mineral can sensitize.<\/span><\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does our jewelry change its color?&#8221; tab_id=&#8221;1629731020436-e9a1c936-32ad&#8221;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">If used as intended, the jewelry does not change color.<\/span><\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it possible to see other pictures of the jewelry?&#8221; tab_id=&#8221;1629731026331-432b6b98-970f&#8221;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">Yes, feel free to visit our social media or please email your request to <a href=\"mailto:contact@yumrey.com\" target=\"_blank\" rel=\"noopener\">contact@yumrey.com<\/a><\/span><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to take care and jewelry?&#8221; tab_id=&#8221;1629732119921-6a5d3caf-f783&#8243;][vc_column_text]\n<ul>\n<li><span style=\"color: #000000;\">You should take off your jewelry when doing household chores so as not to expose it to mechanical or chemical damage.<\/span><\/li>\n<li><span style=\"color: #000000;\">Avoid contact with chlorine, cosmetics ie. makeup remover products and perfumes, as silver jewelry can react to chemical agents with a color change.<\/span><\/li>\n<li><span style=\"color: #000000;\">Protect against bumps and too strong pulls (there is a risk of jewelry breaking off).<\/span><\/li>\n<li><span style=\"color: #000000;\">Jewelry should be removed before bathing and washing hands &#8211; avoid contact with water.<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Jewelry should also be protected from moisture.<\/span><\/li>\n<li><span style=\"color: #000000;\">Jewelry wears out over time, which is a natural process. Therefore, abrasions, scratches and abrasion of the gilding coating are not covered by the warranty.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Jewelry should be stored in specially designed, soft fabric padded, lockable boxes. This limits the access of air to the jewelry and reduces the possibility of oxide formation on it, and protects against possible deformation of the weave (in the case of delicate chains).<\/span><\/li>\n<li><span style=\"color: #000000;\">When silver jewelry is used, the surface tarnishes and blackens. This is a natural process. Silver, as a result of contact with air, is covered with a dark tarnish &#8211; a layer of silver sulfide. Unwanted tarnish can be removed on your own, with a special cloth, or at a jeweler.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Complaints arising from non-compliance with the above rules and improper use of jewelry are not considered.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116498597{padding-bottom: 80px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Payments<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;What kind of payments do you accept?&#8221; tab_id=&#8221;1555532166627-d18a27a7-6515&#8243;][vc_column_text]The buyer can choose one of the following payment methods for the ordered products: &#8211; Payment by regular or online transfer to the Seller&#8217;s bank account, &#8211; Internet payment.<\/p>\n<p>We support credit cards such as Mastercard, Visa, American Express. We also accept payments with BLIK, Apple Pay or Google Pay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I pay for my purchases?&#8221; tab_id=&#8221;1555532166698-b9e07fe9-85b4&#8243;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">Delivery cost is added to purchases and depends on the method of delivery. The choice is made by the buyer when placing an order.<\/span><\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the product prices listed on the store gross (including VAT)?&#8221; tab_id=&#8221;1555532166782-e41f6de6-d637&#8243;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">Yes. In our online store, the prices quoted are gross prices and include all premiums, including VAT.<\/span><\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116504661{padding-bottom: 80px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Shipping, returns and warranty<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;Do you offer a warranty on your jewelry?&#8221; tab_id=&#8221;1554865954832-7b4f4f32-3205&#8243;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">Yes. For the jewelry purchased in our store you receive a one-year warranty.<\/span><\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When will I receive the goods?&#8221; tab_id=&#8221;1554865954888-c3d499b3-2d6e&#8221;][vc_column_text]Depending on the choice of payment type and shipping type, the delivery time varies. The fastest delivery will arrive if paid by online transfer and sent to a parcel machine, via courier.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it possible to ship the product outside of Poland?&#8221; tab_id=&#8221;1554865954966-a58332cc-34e7&#8243;][vc_column_text]<span style=\"color: #000000;\">Yes, there is such a possibility. We send packages all over the world.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you issue VAT invoices?&#8221; tab_id=&#8221;1629731940161-4da415d9-cb50&#8243;][vc_column_text]Yes, we issue VAT invoices upon request. When placing an order, please ask for this information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I did not receive the shipment. What should I do?&#8221; tab_id=&#8221;1629731891808-6f5fdba4-6852&#8243;][vc_column_text]If the shipment has not arrived, please contact us urgently by email <a href=\"mailto:contact@yumrey.com\" target=\"_blank\" rel=\"noopener\">contact@yumrey.com<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I received damaged jewelry. What should I do?&#8221; tab_id=&#8221;1629731588847-be162aea-c8a1&#8243;][vc_column_text]If the product is damaged you have every right to claim it. If the jewelry is damaged &#8211; please contact our store via email <a href=\"mailto:contact@yumrey.com\" target=\"_blank\" rel=\"noopener\">contact@yumrey.com<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;It turned out that the jewelry I bought is the wrong size, can I exchange it?&#8221; tab_id=&#8221;1629731600761-ec69b663-042a&#8221;][vc_column_text]\n<div>\n<div>\n<div><span style=\"color: #000000;\">If the jewelry is the wrong size you can exchange it. To do so, please email <a href=\"mailto:contact@yumrey.com\" target=\"_blank\" rel=\"noopener\">contact@yumrey.com<\/a><\/span><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I do not like the purchased product. Can I give it away?&#8221; tab_id=&#8221;1629731652938-e3268e6b-77a8&#8243;][vc_column_text]\n<div>\n<div>\n<div>When buying a product from the online store, you have the right to return the goods within 14 calendar days. When purchasing from a stationary store, you have the right to exchange the purchased goods within 14 days for another product or Gift Certificate. A fiscal receipt or transfer confirmation is required for return or exchange.<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=&#8221;true&#8221; et_row_padding=&#8221;true&#8221; css=&#8221;.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6&#8243;][vc_column_text el_class=&#8221;postline-large accent-color fancy-title&#8221;]\n<h6>Contact<\/h6>\n[\/vc_column_text][vc_column_text]\n<h2>Still have questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-3&#8243;]\t\t<div id=\"et-button-6ade339152434\" class=\"et_btn_align_center animation bottom-to-top\">\n\t\t\t<a href=\"mailto:contact@yumrey.com\" class=\" et_btn button et_btn_md solid color-  arrow-enabled \"  role=\"button\" title=\"Skontaktuj si\u0119 z nami\" ><span>Contact us<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\r\n\t width=\"30px\" height=\"18px\" viewBox=\"0 0 30 18\" enable-background=\"new 0 0 30 18\" xml:space=\"preserve\">\r\n<path class=\"handle\" d=\"M20.305,16.212c-0.407,0.409-0.407,1.071,0,1.479s1.068,0.408,1.476,0l7.914-7.952c0.408-0.409,0.408-1.071,0-1.481\r\n\tl-7.914-7.952c-0.407-0.409-1.068-0.409-1.476,0s-0.407,1.071,0,1.48l7.185,7.221L20.305,16.212z\"\/>\r\n<path class=\"bar\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1,8h28.001c0.551,0,1,0.448,1,1c0,0.553-0.449,1-1,1H1c-0.553,0-1-0.447-1-1\r\n\tC0,8.448,0.447,8,1,8z\"\/>\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row et_full_width=&#8221;true&#8221; et_row_padding=&#8221;true&#8221; parallax=&#8221;content-moving&#8221; css=&#8221;.vc_custom_1629730727157{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #ffffff url(http:\/\/www.yumrey.com\/wp-content\/uploads\/2021\/08\/Zrzut-ekranu-2021-08-4-o-16.02.48-1024&#215;506-1.png?id=4258);background-position:center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column et_column_color=&#8221;et-light-column&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1629730793499{margin-top: 20px !important;}&#8221;] FAQ&#8217;s Frequently Asked Questions. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116490670{padding-bottom: 80px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text] Basic questions [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;Is YUMREY jewelry durable?&#8221; tab_id=&#8221;1522322738673-aea3abb5-b800fe1b-0bf9&#8243;][vc_column_text]Yes, all the materials [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8023","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ&#039;s - YUMREY JEWELRY WARSAW<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions. 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